FAQS

It’s easy! Click ‘Book Now’ to make your appointment. Detailed instructions regarding the appointment will be emailed to you within 15 minutes once you complete an online booking. Note that early morning and Saturday options fill up quickly, so please book well in advance if you would like one of these popular times. Please call or email if you are unable to use the online booking system.

Family bookings are easy to do via our website. Look for a time online with availability for all members of your family. Please start with booking an appointment for yourself. Do not book any additional appointments using your own name. After booking your own appointment, click ‘My Account’. Scroll down and on the left and click ‘Family Members’. Click ‘Add Family Member’. Add all of your family members at this time. Then click ‘Book an Appointment’. Follow the standard process to book a date and time. You will be asked after a few steps who the appointment is for. Please remember to book a Child Appointment for children 14 years and under.

Our experienced team is from all over the World! Members of our clinic can speak Spanish, Portuguese, Punjabi, Hindi, Mandarin, French, Tagalog and Cantonese. We also have no problem assisting clients with Google Translate. While our staff can assist with registration questions and general translation, we ask that you bring a friend to communicate with the doctor. If this is not possible, please let us know. You are also welcome to fill out your health history form in Spanish, Farsi, Mandarin or Punjabi. If you would like to book with a particular doctor or on a day when with a specific language spoken by our team, please email our clinic at info@immigrationmedicals.com. We are happy to assist as best as we can.

We kindly ask that you cancel your appointment online if you are unable to make it. We have reserved the time with the doctor just for you and it is important that we know if you cannot make the time scheduled. Please log into your account to cancel your appointment. Otherwise, please call or email as soon as you can. We appreciate you taking the time to do this!

Our immigration medical centre is one of the most cost effective in the Lower Mainland. Fees for our clinic include all lab work, photographs, the Panel Physician exam and careful administrative processing. The x-ray fee is paid directly to the radiology department. Please visit our booking page to view specific price details: https://immigrationmedicals.janeapp.com/

No, we do not accept unscheduled appointments. Please call us directly if you need a same day appointment and we will try our best to fit you in! Please also check our booking site for the next available appointment: https://immigrationmedicals.janeapp.com/

Very quickly! We often can fit you in the next day. Visit our booking page to view our entire schedule: https://immigrationmedicals.janeapp.com/

Appointments are typically available Monday through Saturday. Our phone lines are open Monday - Friday, 9am - 4pm. Please visit our booking page to view our up to date schedule: https://immigrationmedicals.janeapp.com/

You can update your appointment online or you can email us directly to request changes. If you need to make a change outside of the cancellation window, please email or call as soon as possible.

Refugee applicants must first email our clinic at info@immigrationmedicals.com with their full name, IME and UCI number. After we receive this information, we can assist you with booking an appointment.

Our preferred payment method is debit card or e-transfer. We accept Visa, however note that there is a processing fee.

We are located near VGH Hospital at 750 West Broadway, Unit 1215. We are close to the Canada Line - Broadway - City Hall SkyTrain station and we are accessible via bus. There is parking in our building or you can park at the Holiday Inn hotel across the street.

All of our doctors are designated IRCC Panel Physicians. If you want to see a specific doctor, please email our clinic. However, all of our doctors are qualified to complete your exam.